Structured, Simple, and Ready for Change: Poliklinik Primecare’s Digital Journey

The Poliklinik Primecare Putrajaya team stands together with a shared commitment to growth, care, and continuous improvement.

Poliklinik Primecare in Presint 8, Putrajaya chose a straightforward path from Excel sheets to a clear digital routine that fits how a GP practice actually runs. Led by Dr. Shan and Ms. Ananthi, the clinic wanted reliable registration, billing, and inventory without adding complexity, and a record structure that stands up as patient numbers rise. Kreloses delivered a calm, learnable workflow so the front desk, clinicians, and finance see the same information, making each visit easier to manage and each decision easier to justify.

Preparing for Malaysia’s e-invoicing and SST requirements, the team prioritised clean data and auditable billing. With Kreloses, transactions are captured consistently, reports are produced without manual stitching, and patient histories remain accessible across devices. That discipline reduces rework, improves accountability, and puts the clinic on a stable footing for compliance, exactly what a modern GP clinic management system should do.

We appreciate the trust placed in Kreloses to support day-to-day operations with tools built for primary care. With a practical foundation in place, Poliklinik Primecare is set to scale with clarity while keeping the patient experience smooth and consistent. The team can meet new standards without disrupting the rhythm of care.