Happier Employees and Better Services

Learning to use software in business operations does not only bring convenience to the employees but also help them serve customers better and faster.

In Malaysia, it is common to come across business owners that think customers are kings, which is true, but in order to ensure the satisfaction of customers, the happiness of employees must first be taken care of. In many cases, workers are underpaid and overworked. These types of workers have comparatively lower productivity and quality of service. Sometimes, business owners are oblivious to such issues because it can be very subtle or they do not even recognise it as an existing problem. This is why it is important for business owners to be observant, actively ask for employees' concerns and make according improvements if it is needed.

Majority of workers who feel unmotivated to work are due to the tasks being monotonous and repetitive. These mundane tasks such as data entry can easily burn out a person, sucking out the enthusiasm in them to perform the assigned task. It is about time that more business owners start putting an emphasis on the happiness of their employees and be open for discussions on this topic. Employees feel appreciated when business owners listen to their needs and actually try to make changes. This will motivate the employees as they strive to serve customers with more zeal, improving the service quality of the business.

There is no need to transfer information from paper when scheduling a booking for existing or new customers because it can be done directly in Kreloses.

The implementation of software can solve such issues by handling and automating these tasks. Thanks to the automated process, workers no longer need to go through boring, mentally exhausting and repeated tasks. Employees are able to free up themselves from the shackles of time and complete designated tasks within a few clicks conveniently. With that said, they can allocate their time to do other prioritised tasks that can add long-term values to the business such as interacting more with the customers personally. On the other hand, mobile-friendly software enables more mobility for the employees, allowing them to be on the go and move around freely when they perform assigned tasks instead of just sitting on the desk the whole day.

There's more than just simplifying the operations process that software can do. Employees no longer need to work overtime or do double work, hence, they get to spend more time with their family, friends and the same goes to the business owner. Besides that, the saved time can also be used to organise team building activities to strengthen the relationship between each other and encourage teamwork. These things may not seem to be very significant but are great encouragement for employees to be more inclined to work in their best attitude and raise the service quality level. Business owners will benefit from the high productivity rate and improved customer service that are extremely valuable to the business.

Mobile-friendly software keeps employees in the loop and helps them to manage their tasks anywhere at any time.

High quality customer service means happy customers who are more likely to return for more. Not only will existing customers be retained, it will also drive the word of mouth running and potentially attract new customers this way. It is almost safe to say that as long as current customers are satisfied and happy with the service offered by the business, then it is bound to attract new customers. To make it happen, business owners should start with their employees and spread the positivity from there. Quality services are always better when it is genuine and sincere.