Continuing Excellence: Sri Damansara Pet Medical Centre and Kreloses

Smiles all around as Dr. Low and the Sri Damansara Pet Medical Centre team continue their journey of growth, embracing change with confidence and care.

Sri Damansara Pet Medical Centre in Kuala Lumpur has always been a clinic that moves forward thoughtfully. Under the guidance of Dr. Low, the team has built a reputation for dependable veterinary care, and when change arrived in the form of Malaysia’s e-invoicing regulations, they chose to adapt in a way that protected both their service quality and their daily rhythm.

Instead of treating e-invoicing as a disruption, the clinic treated it as an opportunity to strengthen how they work. With Kreloses, the transition became smoother. The system was able to slot into their existing workflow, so the team could issue e-invoices, stay compliant, and continue serving clients without adding unnecessary steps. That’s an important point for busy veterinary teams, technology should support the way the clinic works, not overwhelm it.

What made this milestone meaningful was the trust on both sides. Sri Damansara Pet Medical Centre trusted Kreloses to keep up with local requirements, and Kreloses valued the real, on-the-ground feedback from the clinic. That kind of collaboration is what makes digitalisation feel natural, not forced. It allows a clinic to meet new standards while still keeping its care personal.

For Sri Damansara Pet Medical Centre, adopting e-invoicing was more than just ticking a regulatory box. It was a sign of progress: operations became more efficient, records became clearer, and the clinic became even more resilient for the future. With Dr. Low’s steady leadership and a clinic management system built for Malaysian clinics, they were able to keep their focus where it has always been, on the pets they care for and the clients who trust them.

This journey shows that change doesn’t have to break a clinic’s flow. With the right system, it can actually make things easier.