Going the Extra Mile

We are dedicated to provide the best customer service and continue to improve as time passes.

Malaysia has always been known as one of the friendliest countries in the world, ranking in the top 20 annually according to a survey conducted by HSBC. It is nowonder that local businesses are all the more friendly when it comes to interacting with their customers. While it may seem like a norm, many business owners definitely go the extra mile in providing the best customer service. From software implementation to product personalisation, businesses strive to serve the customers better to keep the satisfaction level high as well as retaining them. Businesses that put in thoughts and constantly try to improve themselves for their customers will undoubtedly stay on top of the game.

We strive to create and maintain long-lasting relationships with our customers.

Efficiency is much needed in keeping customers happy. In order to provide a fast, accurate and smooth operations process, more businesses are inclined to software implementation. Some business owners are even willing to temporarily pause their business for the staff to receive the necessary training before running their business with software. It is an upgrade to the business that allows one to greatly improve their customer service and reap long time benefits. As for us, we are always trying to improve our customer service whenever possible and ensure that our support tickets are answered accurately in the soonest timeframe possible.

We value our customers' opinions and any forms of feedback are always welcomed.

Each customer is equally important and we visit them frequently to do onsite training, resolving issues or simply gathering their feedback. We think highly of customer visits because it is one of the crucial sources in helping us to identify issues and improve in various aspects. Every visit is an opportunity to learn, improve and build a strong foundation to long-lasting relationships. Getting to know our customers and finally putting faces on our names humanise the contact between us and the customers therefore allowing them to make a deeper connection with us.

We travel across Malaysia to visit our customers so we can understand them better and resolve issues faster.

These visits also deliver sincere messages and let the customers know of our appreciation. Customer visits can be deemed as a situation where one is killing not two but three birds with one stone. Employees are motivated with the awareness of the impact their roles have on the customers directly, business owners gain more productivity from their inspired employees and in turn, the customers feel important, appreciated and receive more support in the process. Besides that, being onsite allows us to observe our customers' environment and facilities as we tailor the most suitable assistance accordingly to them.

In this era, being friendly will only earn so many brownie points if a business is not efficient or sincere in its customer management. Visiting customers, being onsite to guide them when necessary and having face-to-face discussions make the process of seeking solutions faster with higher accuracy without any miscommunication. As we strive to build long-term positive relationships with our customers and bring our customer service quality to the highest level possible, every customer matters.